Question 1

How quickly will I hear back?

Accepted Answer

Within one business day. Your note goes to a lead rather than a shared queue, and the reply is either how we'd approach the problem and what it takes, or an honest “that's not us” with a pointer to who might fit better.

Question 2

What should I put in the first message?

Accepted Answer

The problem, not the specification. What's broken or blocked, what you've already tried, and any hard constraint - a deadline, a regulator, an incumbent system. That's enough for a useful reply; we'll ask for the rest.

Question 3

Do I have to book a call to get an answer?

Accepted Answer

No. There's no qualification call to earn a reply - a written question gets a written answer. The call is offered when a conversation would genuinely be faster than email, not as a gate.

Question 4

Is the strategy session a sales pitch?

Accepted Answer

It's 30 minutes on your actual problem - architecture, scope, and constraints - with an ECLACTRA™ lead. No deck. If the honest conclusion is that you don't need us, that's a valid outcome of the call.

Question 5

Can you sign an NDA before we talk?

Accepted Answer

Yes, and it's routine for anything commercially sensitive. Send yours or ask for ours, and we'll get it in place before the detail conversation rather than after it.

Question 6

We're early and don't know the scope yet. Too soon?

Accepted Answer

No - that's often the most useful point to talk. Scoping the thing properly is the work, and shaping it with you before a budget is fixed tends to produce a better answer than pricing a specification that was guessed at.

Una conversación, no un proceso de venta

Cuéntanos qué estás construyendo

Antes de enviarlo, esto es lo que pasa después

¿Con qué rapidez tendré respuesta?